MMA 2023 Operators Conference & Board Mtg Agenda
March 19 – 21, 2023
DoubleTree by Hilton Ocean Front
Ocean City, Maryland

Sunday, March 19, 2023
2:00PM – 5:00PM Registration Opened
3:00 PM – 5:00PM MMA Board of Directors Meeting
5:30PM – 6:30PM Team Building Exercise Sip & Paint (There is an additional cost of $30.00 for this
event and registration is required)
Sponsorship Available
6:30PM to 8:00PM Board Dinner w/invited guests
Sponsorship Available
6:00PM to 8:00PM Dinner on own for all others
8:00PM Networking Suite
Sponsorship Available

Monday, March 20, 2023
8:00AM – 9:00AM Breakfast on own
9:30AM – 10:30AM Real Talk about Driver Recruiting
Everyone is talking about the driver shortage. Unfortunately, it’s not going to get any better until we solve the
underlying issues that are fueling the problem. In this session we will discuss some of the root causes of the
current driver shortage and the lack of new drives coming into the business. We will discuss what operators
must do to recruit and retain the drivers they need to secure their future.
Presenter: Christian Riddell, CEO, TBN
10:30AM – 11:30AM SMART Goals, reaching them, and other hot topics – Are your goals
SMART? Do your financial reports help your company reach your goals? Indicate when they have been met or
help determine what stands in the way? Let’s review SMART goals. how to analyze your financial information
and identify what changes will help you accomplish your business goals. As always, hot topics will be
discussed.
Presenter: Tracy Fickett. CPA
12:00PM – 2:30PM Lunch with the Equipment & Supplier Vendors – this event is a perfect
opportunity for OEM’s, Insurance, & Equipment Suppliers to highlight their companies to the operators during
this laid-back lunch. Registered Supplier Vendors will have a 6’ table to display their information. Lunch will
be buffet to allow for operators to visit with the vendors.
Sponsored By: TIB/Sackett Cook
3:00PM Board bus for FAM Tour
Transportation provided by Irizar
3:00PM – 5:00PM FAM Tour of local area attractions (to Assateague Island & Berlin, Maryland).
The perfect opportunity to network in a relaxed atmosphere and enjoy the wonders of Assateague Island &
Berlin, MD.
5:30PM – 6:30PM Cocktails and Conversation with OC Tour & Travel Partners at Harbor Place
Harrison’s Harbor Watch provides the history, ambiance, and charm authentic to Ocean City, Maryland.
Sponsorship Available
6:30PM – 8:00PM Dinner All together at Harbor Place
Sponsorship Available
Transportation provided by Irizar
8:30PM Networking Suite at DoubleTree
Sponsorship Available

Tuesday March 21, 2023
8:30AM – 9:30AM Breakfast & Guest Speaker(s) Ken Presley, Vice President, Legislative &
Regulatory Affairs & Industry Relations/COO with United Motorcoach Association will be on hand to provide
political and legislative insight, and Suzanne Te Beau Rohde, Senior Vice President, Government Affairs &
Policy at the American Bus Association will update the group on Industry Updates.
Breakfast Sponsored By: MCI
9:30AM – 10:30AM Social Media, “Love it or Hate it, it’s here to Stay” – How to implement a
strategic and impactful social media program through better photographs and effective written content, Guest
Speaker, John Dove, KRR Creative Strategies. Sponsorship Available
11:00AM Departures

Attendee Registration:
▪ MMA Operator Members $60.00 per person
▪ Neighboring States Operator Members $70.00 per person
Vendor/Tabletop Display Registrations:
▪ $255.00 per person member company
▪ $375.00 per person non-member company
▪ $119.00 per person for Tour & Travel Cocktails and Conversation & Dinner at Harbor Place